Refund Policy
Refund & Return Policy
At Olive Glow, your satisfaction is our top priority. We take pride in offering quality products across a wide range of categories. If you’re not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
To qualify for a return and refund, the following conditions must be met:
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The item must be unused, in its original packaging, and in the same condition as when received.
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A return request must be submitted within 14 days of receiving your order.
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Sale or clearance items are not eligible for refunds.
Return Process
To request a return and initiate a refund:
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Contact our support team at support@oliveglow.online for return authorization.
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Securely package the item, including proof of purchase (receipt or order confirmation).
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Send the item to the return address provided by our team.
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Once the return is received and inspected, eligible refunds will be processed within 3–5 business days.
Refund Options
Refunds can be issued in the following forms:
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Original Payment Method: A full refund to the payment method used at checkout.
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Store Credit: Choose to receive store credit for future Olive Glow purchases.
Return Shipping
Customers are responsible for return shipping costs, unless the item was defective or shipped in error. For your protection, we recommend using a trackable shipping service.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. We may request photos or additional information to help resolve the issue quickly and offer a replacement or full refund.
Contact Us
If you have any questions about this policy or need help with a return, don’t hesitate to contact our support team at support@oliveglow.online. We're here to make your experience smooth and satisfactory.