Refund Policy
At Olive Glow, your satisfaction is our priority. We take pride in offering high-quality, eco-friendly beauty tools. If you are not fully satisfied with your purchase, please review our refund policy below.
Return Eligibility
To be eligible for a refund, the following conditions must be met:
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The item must be unused, in original packaging, and in the same condition as received.
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A return request must be made within 14 days of receiving your order.
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Sale or clearance items are not eligible for refunds.
Return Process
To request a return and initiate a refund:
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Contact our support team at support@oliveglow.online for return authorization.
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Securely package the item, including the original proof of purchase.
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Send the item to the return address provided by our team.
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Once received and inspected, eligible refunds will be processed within 3–5 business days.
Refund Options
Refunds can be issued in the following forms:
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Original payment method: A full refund back to your original payment source.
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Store credit: Opt to receive store credit for future Olive Glow purchases.
Return Shipping
Customers are responsible for return shipping costs, except in cases of defective or incorrectly shipped items. We recommend using a trackable shipping service for added peace of mind.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us right away to arrange a replacement or refund. We may request photos or details to help resolve the issue quickly.
Contact Us
If you have any questions about this policy or need help with a return, feel free to reach out to us at support@oliveglow.online We're here to ensure a smooth and satisfying experience.
Thank you for choosing Olive Glow. We appreciate your support and look forward to helping you glow sustainably.